Email from Patreon (Patreon)

Here’s some information to share with your patrons in case an issue arises.

If your patrons are having any trouble, here’s what they can do:

1. If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
2. If their payment failed, they can follow these steps or switch to adifferent payment method.
3. If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
4. They can reach out to the Patreon support team to get account specific help.

Here’s what we’ll be doing:

1. We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
2. We will continue Patreon’s proactive practice of retrying payments throughout the month.

Over the next 24-48 hours, you might notice your dashboard fluctuate. We know you’re excited to get your payout, but please sit tight as we process your payments fully before relying on the numbers as your final monthly earnings. They may change a little throughout the month, but don’t worry, that’s just us working in the background retrying any declined payments.

Thank you for your patience while we put the necessary work in to ensure that your art can continue being funded on Patreon. If you need any help or have further questions, we’re just a few clicks away.

The Patreon team