Unable to unzip or play the animation video (Patreon)

Hello dear patrons, just now I have a client told me that he unable to unzip and play the video, I would like to comfirm any of you facing the same problem?

If you have the problem please messages me or comment below this post

If everything is alright please like this post or comment to let me know.

Thank you (´▽`ʃ♡ƪ)